Refund policy

Returns

As a general rule, we do not accept cancellations for reasons of customer convenience after purchase.

Please also note that the cooling-off period does not apply to mail-order sales.

Exchanges for Defective Items

If an item is defective, we will exchange it for a new one.

If a replacement is not available, we will refund the product price.

Defective Items for Customers Outside Japan

Please send us photos showing the condition of the item via the contact form. After review, we will provide an exchange, refund, or other resolution at our discretion (returning the item by cash-on-delivery is not required).

Exchange Period: Please contact us within 7 days of delivery.

Return Shipping: If the exchange is due to our fault, we will cover the return shipping cost.

(Please return the item by cash-on-delivery within 7 days.)

* As a general rule, exchanges for reasons of customer convenience are not accepted.