Shipping policy

Shipping Fees

Shipping fees vary depending on the weight of the items and the delivery destination. The exact amount is calculated and displayed automatically at checkout.

Shipping

Carriers

All orders are delivered by Yamato Transport, Sagawa Express, or Japan Post.

Dispatch

In-stock items are shipped within approximately 2–4 business days after your order.

Pre-order items are shipped within approximately one week of the release date.

* If you purchase pre-order items together with in-stock items, your order will be shipped together on the delivery date of the pre-order items.

* We do not ship on weekends or public holidays.

* We also ship internationally. Available countries and shipping fees can be confirmed at checkout. Any customs duties or import taxes incurred are the responsibility of the customer.

Please note that delivery may be delayed due to weather or road conditions.

Your tracking number is included in the shipping confirmation email sent when your order is dispatched.

For delivery status after dispatch, please contact the carrier directly.

Order Changes

Changes to a confirmed order can be accepted before the order is prepared for shipment.

Please contact us via the contact form as soon as possible.

Please note that we cannot accept changes if your order has already been prepared for shipment at the time of your request.

Returns, Exchanges, and Cancellations

When your order arrives, please check that the items are free of defects and match your order.

Returns and Exchanges for Defective Items

We take every care with our products, but if an item arrives damaged or defective, please contact us via the contact form within 7 days of delivery, stating the product name and quantity.

We will review the issue and respond promptly.

For customers residing outside Japan, please send us photos showing the condition of the item. After review, we will provide an exchange, refund, or other resolution at our discretion (returning the item is generally not required).

Returns and Exchanges for Customer Convenience

Due to the nature of our products, we cannot accept returns or exchanges for reasons of customer convenience after shipment.

In exceptional cases where we accept such a return or exchange, shipping and handling fees will be borne by the customer.

Undeliverable Packages

If a package is returned to us because it could not be received, we will contact you. If you would like the package re-sent, additional shipping fees may apply.

If we are unable to reach you, we will refund and cancel the order.