Terms of service

These Terms of Service (the "Terms") set forth the conditions for the provision of the shopping website "Project MA" (the "Service") operated by Project MA Co., Ltd. (the "Company"), as well as the rights and obligations between the Company and customers. Before using the Service, you must read the Terms in full and agree to them.

Article 1 (Application)

The purpose of the Terms is to define the conditions for the provision of the Service and the rights and obligations between the Company and customers regarding the use of the Service, and the Terms apply to all relationships between customers and the Company relating to the use of the Service. Customers shall use the Service upon accepting the Terms.

Any rules and guidelines regarding the use of the Service posted by the Company on the Service constitute a part of the Terms.

Article 2 (Ordering and Shipping of Products)

Customers may purchase products from the Company through the Service. Customers wishing to purchase a product shall place an order in accordance with the method designated by the Company.

A sales contract between the customer and the Company is formed when, after the Company receives the customer's order and confirms necessary matters such as stock availability and delivery dates, the Company's notice of order confirmation reaches the e-mail address provided by the customer.

Products are delivered in accordance with the "Shipping Policy" posted on the Service (the "Shipping Policy"). Customers acknowledge in advance that delivery may not be completed by the date and time stated in the Shipping Policy due to errors or omissions in the order details or required input fields, transportation conditions such as traffic, the year-end and New Year period, severe weather, or other circumstances.

Except in the case of payment by credit card, ownership of and risk in the products transfer to the customer at the time the products are handed over to the customer by the carrier.

If the customer refuses to accept the products, or if delivery to the designated address cannot be completed for reasons attributable to the customer, the Company shall be released from its obligation to deliver the products and may charge the customer an amount equivalent to the product price.

Article 3 (Prohibited Acts)

Customers shall not engage in any of the following acts:

Use of the Service that deviates from normal use

Acts that obstruct the Company's business

Acts that damage the reputation or credibility of the Company

Acts that infringe, or may infringe, trademark rights, copyrights, privacy, or other rights

Entering false information when using the Service

Placing orders using another person's login ID or password

Reselling the Company's products, listing or selling them on auction sites or similar platforms, preparing to do so, or placing orders or requesting samples for commercial purposes

Repeatedly refusing to accept products without a legitimate reason

Fraudulent use of credit cards

Unauthorized acquisition or use of another person's personal information

Sending or posting harmful computer programs or the like to the Service or the Company's e-mail address

Attacks on the servers, systems, or security of this website

Obtaining multiple user IDs as a single user

Any other act that the Company deems inappropriate

Article 4 (Transactions)

The Company may restrict, refuse, or suspend transactions if the customer falls under any of the following:

Where an act falling under the prohibited acts in the preceding Article has been committed, or where the Company determines that an order violating the same has been placed

Where payment by credit card cannot be processed for an order placed with credit card payment

Where the customer cannot be reached through the contact methods provided by the customer, such as telephone or e-mail

Where the customer does not respond to inquiries from the Company regarding an order

Where the customer has repeatedly made returns or exchanges, the Company has sent a notice stating that future returns or exchanges may be refused, and the Company determines that normal transactions are difficult

Where the Company otherwise determines that continuing the transaction is inappropriate

If the Company determines that the customer may fall under any of the items in the preceding paragraph, the Company may withhold shipment of products until it becomes clear that the customer does not fall under any of those items.

The Company shall bear no liability for any damage incurred by the customer as a result of measures taken by the Company under this Article.

Article 5 (Membership Registration)

The Service may be used without membership registration; however, the following features are available only to those who have registered as members in the manner prescribed by the Service. Customers who have registered as members in the form prescribed by the Service are referred to as "Members."

Viewing order history on My Page

Registering and managing delivery addresses

Other member benefits may also be available

Customers wishing to register as a member of the Service may apply for registration by agreeing to comply with the Terms and providing certain information specified by the Company (the "Registration Information") in the manner prescribed by the Company.

The Company will determine whether to approve the registration of an applicant (an "Applicant") in accordance with its own standards, and will notify the Applicant if registration is approved. Registration as a Member is completed when the Company gives the notice under this paragraph.

The Company may refuse registration or re-registration if the Applicant falls under any of the following, and shall bear no obligation to disclose the reasons:

Where the Applicant does not actually exist

Where all or part of the Registration Information provided to the Company is false, erroneous, or incomplete

Where the Applicant is an adult ward, a person under curatorship, or a person under assistance, and has not obtained the consent of their guardian, curator, or assistant

Where the Applicant is under 20 years of age

Where the Company determines that the Applicant has previously violated a contract with the Company or is a related party of such a person

Where an Applicant with a history of withdrawal applies before the period prescribed by the Company has elapsed from the date of withdrawal

Where the Company determines that the Applicant is an antisocial force (meaning organized crime groups, members of organized crime groups, right-wing groups, antisocial forces, or other equivalent persons; the same applies hereinafter), or has any involvement or interaction with antisocial forces, such as cooperating with or participating in the maintenance, operation, or management of antisocial forces through funding or otherwise

Where the Applicant has been subject to measures under Article 12 (Suspension of Use and Deregistration)

Where the Applicant is already registered as a member

Where the Company otherwise determines that registration is not appropriate

Members shall notify the Company without delay of any changes to their Registration Information in the manner prescribed by the Company. The Company shall bear no liability for any damage incurred by a Member due to failure to update the Registration Information.

Article 6 (Management of Member IDs and Passwords)

Members shall properly manage and store their member ID and password for the Service at their own responsibility, and shall not allow third parties to use them (including, but not limited to, lending, transferring, changing the registered name, or selling them).

The Company shall deem all acts performed using a member ID and password, and the consequences thereof, to be acts of the Member to whom the member ID and password were assigned, and the Member shall bear full responsibility for them.

To ensure the security of their password, Members shall, at their own responsibility, observe the following:

Not to use the password registered for the Service on other services

To change the password at appropriate intervals

Members shall be responsible for any damage arising from insufficient management of their password or member ID, errors in use, or use by third parties, and the Company shall bear no liability whatsoever.

If a Member discovers that their member ID or password has been used fraudulently by a third party, the Member shall immediately notify the Company.

The Company may unilaterally change a Member's password when the Company deems it necessary, such as when there is a risk of the password being used fraudulently. In such cases, the Company will notify the Member, in the manner prescribed by the Company, that the password has been changed and of the new password.

Article 7 (Withdrawal)

Members may withdraw from the Service and delete their membership registration by notifying the Company in the manner prescribed by the Company.

Members shall lose all rights relating to the use of the Service upon withdrawal.

If a Member owes any obligations to the Company at the time of withdrawal, the Member shall automatically forfeit the benefit of time with respect to all such obligations and shall immediately pay all obligations to the Company.

The handling of customer information after withdrawal shall be governed by Article 11 (Handling of Customer Information).

Article 8 (Disclaimer of Warranties and Limitation of Liability)

The Company makes no warranty that the Service will be fit for any particular purpose of the customer.

The Company shall bear no liability to compensate for any damage incurred by customers in connection with the Service (the "Customer's Damage"), including interruption, suspension, termination, unavailability, or modification of the Service by the Company, deletion or loss of messages or information transmitted by customers to the Service, deletion of member registration, loss of registered data through use of the Service, or failure or damage of equipment.

With respect to damage incurred by the customer arising from the Service due to causes attributable to the Company, the Company's liability shall not exceed the amount paid by the customer to the Company for the product in the individual transaction in which the Company's default or tort is found, and the Company shall bear no liability for incidental damage, indirect damage, special damage, future damage, or lost profits.

The Company shall bear no liability for any disadvantage incurred by the customer due to delays or non-delivery of communications from the Company or of products, arising from deficiencies in the information entered by the customer.

The Company shall bear no liability for transactions, communications, disputes, or the like arising between the customer and other customers or third parties in connection with the Service, except in cases of the Company's willful misconduct or gross negligence.

Information registered by customers on the Service may be deleted without prior notice if it exceeds the period or volume prescribed by the Company. In addition to the provisions of the Terms, information registered by customers on the Service may be deleted without prior notice where necessary for the operation and maintenance of the Service.

The Company makes no warranty of any kind regarding third-party software used to provide the Service, including its safety, accuracy, reliability, or usefulness, that such software is free of computer viruses, or that defects or bugs will be corrected.

The Company shall bear no liability for non-delivery of orders due to problems on the Internet or for any damage resulting therefrom.

The Company may temporarily suspend the provision of the Service without prior notice to customers in any of the following cases, and shall bear no liability for compensation even if customers incur damage as a result:

When urgent maintenance of the systems, servers, or other facilities used by the Company, or urgent response to failures of such servers, is required

When the provision of the Service becomes difficult due to interruption or malfunction of online systems caused by natural disasters, fire, epidemics, power outages, telecommunications carrier line failures, or the like

When the provision of the Service becomes difficult due to laws, regulations, administrative dispositions, or the like

When temporary interruption or suspension otherwise becomes unavoidable for operational, administrative, or technical reasons

If the Terms constitute a consumer contract as defined in the Consumer Contract Act, the provisions of the Terms that fully exempt the Company from liability for damages shall not apply. In such cases, if the damage incurred by the customer arises from the Company's default or tort, the Company shall be liable for damages up to the amount of the direct damage actually incurred by the customer; provided, however, that this shall not apply in cases of the Company's willful misconduct or gross negligence.

Article 9 (Copyrights)

Copyrights (meaning the rights set forth in Articles 21 through 28 of the Copyright Act) relating to the website used for the Service and its constituent images, videos, text, layout, design, and the like belong to the Company or to those who have licensed them to the Company, unless otherwise agreed between the parties.

Customers may not use any information provided through the Service beyond the scope permitted under copyright law, such as private reproduction permitted under the Copyright Act, without the Company's permission.

Article 10 (Confidentiality)

Customers shall keep confidential any non-public information disclosed by the Company in connection with the Service with a request that it be treated as confidential, except where the Company has given prior written consent.

Article 11 (Handling of Customer Information)

The handling of customer information by the Company shall be governed by the separate "Privacy Policy," and customers agree that the Company will handle their customer information in accordance with the Privacy Policy.

The Company may, at its discretion, use information and data provided by customers in the form of statistical information from which individuals cannot be identified, and customers shall not object to such use.

Article 12 (Suspension of Use and Deregistration)

The Company may temporarily suspend a customer's use of the Service, or, in the case of a Member, delete their membership registration, without prior notice or demand, if the customer falls under any of the following:

Where the customer violates any provision of the Terms

Where the Registration Information is found to contain false information

Where the customer suspends payments or becomes insolvent, or where a petition is filed for the commencement of bankruptcy proceedings, civil rehabilitation proceedings, or similar proceedings

Where the Service has not been used for one year or more

Where the Company determines that the customer cannot be reached at the registered e-mail address

Where the customer falls under any of the items of Article 5, Paragraph 4

Where there is a delay or other default in payment of fees or other obligations relating to the Service

Where the customer makes excessively long telephone calls or excessively repeats similar inquiries, or demands things for which there is no obligation or reason, thereby significantly hindering the Company's business

Where the Company otherwise determines that the customer's use of the Service or registration as a Member is not appropriate

If the customer falls under any of the items of the preceding paragraph, the customer shall automatically forfeit the benefit of time with respect to all obligations owed to the Company and shall immediately pay all obligations to the Company.

The Company shall bear no liability for any damage incurred by the customer as a result of actions taken by the Company under this Article, except in cases of the Company's willful misconduct or gross negligence.

Article 13 (Changes to and Termination of the Service)

The Company may change the content of the Service or terminate its provision at its own discretion.

If the Company makes changes that would cause significant disadvantage to customers, or terminates the provision of the Service, it shall give notice a reasonable period in advance.

The Company shall bear no liability for any damage incurred by customers as a result of measures taken by the Company under this Article.

Article 14 (Amendments to the Terms)

The Company may amend the Terms without obtaining the consent of users in any of the following cases, and users shall accept such amendments without objection:

Where the amendment to the Terms is compatible with the general interests of Members

Where the amendment to the Terms is not contrary to the purpose of the contract and is reasonable in light of the necessity of the amendment, the appropriateness of the amended content, and other circumstances relating to the amendment

When amending the Terms for the reasons set forth in the preceding paragraph, the Company shall specify the effective date and, by the effective date, announce the following matters by posting on the Company's website or by other means:

The fact that the Terms will be amended

The content of the amended Terms

The effective date

Users shall be deemed to have agreed to the amended Terms without objection when they use the Service after the amendment of the Terms.

Article 15 (Contact and Notices)

Inquiries regarding the Service shall be made through the contact form prescribed by the Company. Please note that we cannot respond to inquiries made by means other than the contact form, such as in-person visits or fax.

Communications and notices from the Company to customers shall be made in the manner prescribed by the Company.

Article 16 (Damages)

If a customer causes damage to other customers or third parties through the use of the Service, the customer shall resolve the matter at their own responsibility and expense, and shall not cause damage to the Company.

If a customer causes damage to the Company through acts in violation of the Terms or through fraudulent or unlawful acts, the Company may claim appropriate compensation for damages from the customer.

Article 17 (Severability)

Even if any provision of the Terms or part thereof is determined to be invalid or unenforceable under the Consumer Contract Act or other laws and regulations, the remaining provisions of the Terms, and the remaining portions of any provision determined to be partially invalid or unenforceable, shall continue in full force and effect.

Article 18 (Governing Law and Jurisdiction)

The Terms shall be governed by the laws of Japan. The parties agree that the United Nations Convention on Contracts for the International Sale of Goods shall not apply, even where sales of goods occur through the Service.

The Tokyo District Court shall have exclusive jurisdiction as the court of first instance over any and all disputes arising out of or relating to the Terms.